Skip to content
A1 Global Auto Parts

Privacy Policy

What we collect

When you contact us or request a quote (by phone, or through a form on this site) we collect the details you provide: your name, phone number, and information about your vehicle or the parts you are after - including a pickup suburb if you are selling a car to us.

How we use it

We use your details only to respond to your enquiry - to check stock, give you a price, arrange freight or pickup, and complete the sale or purchase. We do not sell your information or use it for marketing without your consent.

How it is stored

Quote-form submissions are delivered to us by email. Our website does not store your form details in a database and does not use advertising or analytics cookies. Buy Now orders are stored by PartsClub and Stripe, as explained below.

Buying a part online (Buy Now)

PartsClub (partsclub.com.au) is the system behind this website. It holds our parts and car listings and runs our online checkout and orders, much like the platform behind many online shops.

When a part can be bought online, its page shows a Buy Now button. The checkout is run for us by PartsClub (partsclub.com.au), and the payment is processed by Stripe. When you press Buy Now, our website sends PartsClub the part you chose and your device's IP address. It does not send your name, email address or phone number.

When a part's page shows the Buy Now button, a Cloudflare spam check runs in your browser. When you press Buy Now, PartsClub sends Cloudflare the check's result and your IP address to confirm the request is from a person. PartsClub uses your IP address to limit repeated checkout attempts, and keeps it with your order only in a scrambled (hashed) form.

You then pay on Stripe's secure checkout page. Stripe asks for your email address, your card details, and your name and a delivery address in Australia - even if you then choose to pick the part up from our yard. Stripe may also ask for a billing address if your card needs one. Your card details are entered on Stripe's page and are not sent to us or to PartsClub. Your payment goes to A1 Global Auto Parts' own Stripe account. Stripe's privacy policy is at stripe.com/au/privacy.

After you pay, PartsClub keeps a record of your order: the part, the price and postage, whether you chose delivery or pickup, your email address, and - if you chose delivery - your name and delivery address. If you choose pickup, PartsClub does not keep your name or address. PartsClub emails you a receipt and updates about your order, such as when it has been sent or refunded. A copy of each receipt also goes to PartsClub. We can see your order, email address and delivery details in our PartsClub account, and we use them to send your part or have it ready for pickup.

Some of these details are handled outside Australia. The PartsClub servers that process your order run in the United States. Stripe says it may transfer personal data to other countries, including the United States and India; Cloudflare says it mainly stores information in the United States and the European Economic Area; and the email service PartsClub uses for your receipt and order updates (Resend) stores email records in the United States. PartsClub's privacy policy is at partsclub.com.au/privacy.

Access, correction and complaints

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it - call the yard or use the details on our contact page. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you are unsatisfied with our response you can contact the Office of the Australian Information Commissioner (oaic.gov.au).